If you wish to exchange or return an item, please read this policy carefully before making a purchase.
- Refund Policy:
At Intimate Queen, we are committed to providing our customers with high-quality wellness intimates. In the event you receive the wrong size, a damaged product, or a subpar quality product on your first purchase, we accept refund requests for bras within 7 days. No refunds will be accepted from your second purchase.
Please note that we do not offer refunds for any underwear products. Once purchased, underwear items cannot be returned for a refund. However, if you receive faulty or damaged product(s), please initiate an exchange or replacement request.
- Exchanges for Defective Items:
We stand by the quality of our products. If you receive a defective item, please contact our customer service within 7 days of receiving your order. We will provide instructions for returning the defective item, and after inspection, we will send you a replacement of the same item or a similar product of equal value if the original item is unavailable.
- Exchanges for Wrong Products Delivered:
In the rare event that we have shipped the wrong item or size to you, please contact our customer service within 7 days of receiving your order. We will provide instructions for returning the incorrect item, and we will promptly send you the correct item.
- Damaged Items During Shipping:
If your order arrives with visible damage due to shipping, please contact us immediately and provide photographic evidence of the damage. We will collaborate with the shipping carrier to resolve the issue and send you a replacement if necessary.
- How to Contact Customer Service:
Should you have any concerns or issues with your order, please reach out to our customer service team at help@intimatequeen.com or whats app +919752658802. Our team is available to assist you promptly.
By making a purchase on our website or in our store, you agree to adhere to this "Exchange & Refund" policy for bras and underwear.
We recommend reviewing our policies periodically for any updates. Thank you for choosing Intimate Queen. We greatly value your understanding and support.